Terms of service

These terms apply to every proposal, agreement and piece of work by Goshev Digital, trading as SmoothAdmins(“we”). The proposal you sign describes the specific scope, price and timeline; where it differs from these terms, the proposal wins. Last updated 9 November 2026.

1. The proposal

Every project starts with a written proposal: what we build, what it costs, how long it takes and what it should save you. A proposal is valid for 30 days. The agreement exists once you accept it in writing (email is enough).

2. Scope and changes

The scope is fixed in the proposal. If you want something added or changed, we describe the change, its price and its effect on the timeline in writing, and it becomes part of the agreement once you accept it. Small adjustments that fall within the described scope are part of the work.

3. Your part

We need timely access to the people, information and existing systems the work depends on, and feedback on the versions we show you. Delays on your side move the timeline by the same amount.

4. Price and payment

Prices are in euros, excluding VAT. In the project model, we invoice in the instalments stated in the proposal. In the monthly model, we invoice monthly in advance. Invoices are due within 14 days. If an invoice is more than 14 days late we may pause the work and support until it is paid; the statutory commercial interest applies after that.

5. Delivery and acceptance

We deliver in working versions you can test on your own data. You have 10 working days after a delivery to report anything that does not match the proposal; we fix it at no charge. If we hear nothing in that time, or you start using the delivery in your business, it counts as accepted.

6. Ownership

Your data is yours from day one and you can export it at any time. The code and documentation we build for you become yours on full payment in the project model, and at the end of the agreed term in the monthly model. Until then we hold the rights and you have a licence to use it in your business. Open source components keep their own licences. We may reuse general know-how, methods and non-client-specific building blocks.

7. Hosting, support and availability

Where the proposal includes hosting and support, it states what is covered, the response times and the monthly fee. We host in the European Union with daily backups. We aim for the system to be available at all times but cannot guarantee uninterrupted availability; planned maintenance is announced in advance.

8. Confidentiality and data

We keep what we learn about your business confidential, during and after the agreement. Where we process personal data on your behalf, a data processing agreement under the GDPR is part of the agreement.

9. Liability

Our liability for any damage arising from the agreement is limited to the amount you paid us under it in the 12 months before the event that caused the damage. We are not liable for indirect damage such as lost profit, lost data you had not backed up as agreed, or business interruption. These limits do not apply to damage caused by intent or gross negligence.

10. Term and ending the agreement

A project agreement ends when the work is delivered and paid. A monthly agreement runs for the term in the proposal and can be ended by either side in writing with a notice period of one month toward the end of that term; any early-exit arrangement is in the proposal. Either side may end the agreement immediately if the other side seriously breaches it and does not fix the breach within 14 days of a written notice. On ending, you receive your data and, subject to clause 6, the code and documentation.

11. Force majeure

Neither side is liable for failing to perform because of events outside its reasonable control. If such an event lasts longer than 60 days, either side may end the agreement for the part not yet performed.

12. Law and disputes

Dutch law applies. We first try to resolve any dispute in a conversation. If that fails, the court of Midden-Nederland, location Utrecht, is competent.